To our valued patients,
We hope this letter finds you and your family in good health.
We are excited to let you know that we will soon be able to reopen our
office! This has certainly been a challenging time for all of us, and we
really appreciate your patience and understanding throughout this
unprecedented closure period.
While many things have changed, one thing has remained the same – our
commitment to your health and safety.
Rebooking Missed Appointments and Instructions for Future Appointments
We will soon begin to reschedule patients who had appointments cancelled or
missed due to the office closure. Please wait for us to contact you via
phone, text or email with information about rescheduling. We will be
required to open in a limited capacity and with various added safety
measures in place. We will likely need to schedule patients with the most
urgent care needs first; we very much appreciate your patience and
understanding as we work through this transitional time. If you already had
an appointment booked within the coming weeks, it is likely to be
rescheduled due to these limitations. Please do not come in for your
appointment unless you receive a confirmation from us first.
Keeping Our Patients and Team Members Safe
As it has always been, when we reopen, infection control will continue to
be our top priority. Over the past several weeks, we have been carefully
planning and evaluating our operating protocols in order to ensure we’re
doing everything we can to protect our patients and team members. To
achieve this, we have implemented new procedure protocols and purchased new
equipment to meet or exceed the guidelines set out by the BC Ministry of
Health Restart Plan and the College of Dental Surgeons of British Columbia.
In the dental profession we have always followed strict hygiene and
sterilization practices as a matter of everyday protocol. Our team is ready
and prepared to implement these additional measures for your safety.
***IMPORTANT*** New Protocols for Patients
Our patients will play a very important role in maintaining a safe
environment in the office. We have created a detailed list of new
guidelines for you to follow when you come in for appointments, for example:
– Prior to entering the clinic, you will be asked some screening questions
– Your temperature will be taken with a contactless thermometer
– You will be asked to use hand sanitizer when you arrive.
– We will create a directional flow for safer patient movement through the
– We ask you to bring a mask (if you have one) to wear when inside the
– We ask that patients come alone unless they need to be accompanied
– You may notice that we have removed the magazines and children’s toys, as
these items are difficult to disinfect
Appointments will be managed to allow for social distancing between
patients. That might mean that you will be offered fewer options when
scheduling your appointment
All patients and team members are asked to maintain respectful distancing
in waiting areas and in the clinical area.
As always, if you have a dental emergency please call the office at
250-477-7321 to receive instructions on how to receive assistance from a
Thank you so much for your patience as we roll out these important new
measures. We know that your oral health is an integral part of your overall
health. During these times staying healthy is on everyone’s mind and, by
working together, we can ensure that you and your family achieve and
maintain optimal oral health.
We look forward to welcoming you back soon!
Dr. Sean Compton, Dr. Alina Toaxen, Dr. Sukan Nip
& the Entire SDG team