To our valued patients,

 

We hope this letter finds you and your family in good health.

We are excited to let you know that our office is open for patient care from Mondays to Friday. We have temporarily closed our Saturdays but don’t worry, they will be back soon! This has certainly been a challenging time for us all. We
greatly appreciate your patience and understanding throughout these challenging times.

While many things have changed, one thing has remained the same – our
commitment to your health and safety.

Instructions for Future Appointments:

Please note, we are following all of B.C.’s recommended health protocols. Please expect our dedicated admin team to ask you the pre-screening questions regarding your recent travel and current health status. If we have an outbreak (which we suspect we won’t) we would like to be able to have a record of your temperature, any symptoms noted and if there had been any recent out of country travel.

Masks are mandatory to enter the clinic for patients 12+ years and older. If you arrive without a mask, we will provide one to you.

We appreciate you letting us know your vaccination status however at this time, it is not required. 😊

Keeping Our Patients and Team Members Safe

Infection control remains as always, our top priority. We have implemented new procedure protocols and purchased new equipment to meet & exceed the guidelines set out by the BC Ministry of Health and the College of Dental Surgeons of British Columbia. In the dental profession we have always followed strict hygiene and
sterilization practices as a matter of everyday protocol. Our team is fully trained
and will continue to implement these additional measures for your safety.

***IMPORTANT*** What to expect at SDG

Our patients will play a very important role in maintaining a safe
environment in the office. We have created a detailed list of new
guidelines for you to follow when you come in for appointments, for example:

– Prior to entering the clinic, you will be asked some screening questions
– Your temperature will be taken with a contactless thermometer
– You will be asked to use hand sanitizer when you arrive.
– We have directional flow indicators for safer patient movement through the
clinic
– We ask you to bring a mask to wear when inside the
clinic (we will provide you with one if you do not)
– We ask that patients come alone unless they need to be accompanied
– You may notice that we have removed the magazines and children’s toys, as
these items are difficult to disinfect

You may be asked to adjust your appointment times more frequently. We dislike doing this as we absolutely value all our patient’s time and schedule. However, if someone is sick or have any cold/flu like symptoms- we will need to rebook their appointment. If this is the case, you may be contacted and offered a different appointment time.

This allows us maximize our schedule to help provide more patient care to waiting patients. We appreciate your understanding.

All patients and team members are asked to maintain respectful distancing
in waiting areas and in the clinical area.

Emergencies

As always, if you have a dental emergency, please call the office at
250-477-7321 to receive instructions on how to receive assistance from a
doctor.

Thank you so much for your patience as we roll out these important new
measures. We know that your oral health is an integral part of your overall
health. During these times staying healthy is on everyone’s mind and, by
working together, we can ensure that you and your family achieve and
maintain optimal oral health.

We look forward to seeing you!

Dr. Sean Compton, Dr. Alina Toaxen, Dr. Sukan Nip
& the Entire SDG team