If you experience any Dental emergencies, seek out an emergency dentist near your Victoria, BC location. When you need urgent dental care, contact Saanich Dental Group immediately. Click below for more information.
We hope this letter finds you and your family in good health.
We are excited to let you know that we will soon be able to reopen our office! This has certainly been a challenging time for all of us, and we really appreciate your patience and understanding throughout this unprecedented closure period.
While many things have changed, one thing has remained the same – our commitment to your health and safety. Rebooking Missed Appointments and Instructions for Future Appointments
We will soon begin to reschedule patients who had appointments cancelled or missed due to the office closure. Please wait for us to contact you via phone, text or email with information about rescheduling. We will be required to open in a limited capacity and with various added safety measures in place. We will likely need to schedule patients with the most urgent care needs first; we very much appreciate your patience and understanding as we work through this transitional time. If you already had an appointment booked within the coming weeks, it is likely to be rescheduled due to these limitations. Please do not come in for your appointment unless you receive a confirmation from us first. Keeping Our Patients and Team Members Safe
As it has always been, when we reopen, infection control will continue to be our top priority. Over the past several weeks, we have been carefully planning and evaluating our operating protocols in order to ensure we’re doing everything we can to protect our patients and team members. To achieve this, we have implemented new procedure protocols and purchased new equipment to meet or exceed the guidelines set out by the BC Ministry of Health Restart Plan and the College of Dental Surgeons of British Columbia. In the dental profession we have always followed strict hygiene and sterilization practices as a matter of everyday protocol. Our team is ready and prepared to implement these additional measures for your safety. ***IMPORTANT*** New Protocols for Patients
Our patients will play a very important role in maintaining a safe environment in the office. We have created a detailed list of new guidelines for you to follow when you come in for appointments, for example:
– Prior to entering the clinic, you will be asked some screening questions – Your temperature will be taken with a contactless thermometer – You will be asked to use hand sanitizer when you arrive. – We will create a directional flow for safer patient movement through the clinic – We ask you to bring a mask (if you have one) to wear when inside the clinic – We ask that patients come alone unless they need to be accompanied – You may notice that we have removed the magazines and children’s toys, as these items are difficult to disinfect
Appointments will be managed to allow for social distancing between patients. That might mean that you will be offered fewer options when scheduling your appointment
All patients and team members are asked to maintain respectful distancing in waiting areas and in the clinical area. Emergencies
As always, if you have a dental emergency please call the office at 250-477-7321 to receive instructions on how to receive assistance from a doctor.
Thank you so much for your patience as we roll out these important new measures. We know that your oral health is an integral part of your overall health. During these times staying healthy is on everyone’s mind and, by working together, we can ensure that you and your family achieve and maintain optimal oral health.
We look forward to welcoming you back soon!
Dr. Sean Compton, Dr. Alina Toaxen, Dr. Sukan Nip & the Entire SDG team
